Clinic policies.

1. Booking policy

To confirm your appointment, a 25% non-refundable deposit is required at the time of booking. This deposit will be deducted from the total cost of your treatment. Your appointment will only be secured once the deposit has been received.

2. Cancellation policy

We kindly ask that you provide a minimum of 48 hours' notice if you need to cancel or reschedule your appointment. Changes made with less than 48 hours' notice will result in the loss of your booking deposit.

3. Refund & payment policy

We operate a strict no refund policy, subject to your statutory rights. A non-refundable booking deposit is required to reserve your appointment. The remaining treatment balance must be paid in full upon arrival.

4. Age requirement & complaints

Treatments are strictly available to clients aged 18 years and above (valid photo ID required). For any treatment concerns, please contact us in writing or call 0787 910 5000.

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